due to the covid-19 crisis, the below mentioned policies may not be in effect.
please contact your proshow representative for the current payment, credit and cancellation policies.

 

Payment, Credit & Cancellation Policies

This document outlines Proshow’s payment and credit policies including accepted payment types, account types and how to apply for credit.

No Contract Re-Assignments

Proshow does not allow our contracts to be re-assigned to third-parties without the prior approval of the Proshow administration department. The approval must be received prior to invoicing or first progress payment.

Credit Inquiries

Please direct all account inquiries to invoicing@proshow.com.

Customers with Approved Payment Terms (“Open Account”)

We accept payments on Open Account invoices via:

  • EFT
  • Interac e-transfer
  • Wire transfer

A customer that has an Open Account may pay by credit card if they wish to prepay (up to our maximum credit card charge of $25,000.00). Credit cards are not accepted to settle an Open Account after the “Show Date” listed on the associated Proshow invoice. If there is a balance outstanding after the show has been produced, the amount will be invoiced and payable per the customer’s approved payment terms.

If an Open Account customer has a pending event that exceeds their credit limit, the customer will be issued a deposit invoice to prepay the amount above their approved credit limit. The customer may request an updated credit review; this must be requested minimum three weeks prior to load in for the event in question. Applying for an increase does not guarantee approval; credit limits shall be determined at Proshow’s sole discretion.

Deposits

Even with an Open Account, customers may be required to remit a deposit or series of progress payments may be required for large events. Deposits will be at Proshow’s sole discretion.

New Customers (“No Account”)

First-time clients are to pre-pay for all contracted services 3 business days prior to the load-in date/time found on the Proshow estimate.

We accept:

  • EFT
  • Interac e-transfer
  • Wire transfers
  • Credit Cards may be used for invoices that are below our maximum credit card charge ($25,000.00).
  • Cheques – Cheques are only accepted from new customers when received by us minimum 10 business days in advance of the payment date.

If there are labour overages and/or equipment additions to be reconciled post-event, an invoice will be issued immediately and will be due upon receipt. Accepted payment forms to settle post-event invoices for customers without payment terms are ETF, Interact e-transfer or wire transfer.

New customers that have completed their first pre-paid show may apply to convert their account to open account status with terms, subject to a successful credit check by Proshow’s accounts department.

International Customers

Customers whose head offices are not located in Canada must pay for all contracted services prior to the quoted load-in date/time.

We accept:

  • EFT, Interac e-transfer, Wire Transfers.
  • Credit Cards may be used for deposit invoices that are below our maximum credit card charge of $25,000.00
  • Cheques – Cheques are only accepted by out of town customers only when received by us minimum 10 business days in advance of the payment date.

One-Time Customers

As with International customers, One-Time Customers are required to pre-pay.

We accept:

  • EFT, Interac e-transfer, Wire Transfers.
  • Credit Cards may be used for deposit invoices that are below our maximum credit card charge of $25,000.00
  • Cheques – Cheques are only accepted by one-time clients when received by us minimum 10 business days in advance of the payment date.

Cancellation Policy

In the event of cancellation or material reduction in size and scope, the following terms shall apply to all Proshow orders:

  • 8-14 calendar days from Shipping Date & Time – 25% of order total, plus incurred expenses/hours
  • 2-7 calendar days from Shipping Date & Time – 50% of order total, plus incurred expenses/hours
  • Less than 48 hours from Shipping Date & Time – 100% of order total

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